Spearheading the end-to-end design process for Schneider Electric's EV chargers within the Wiser Home smart home ecosystem.
Collaborating closely with systems engineers and developers to integrate hardware and software seamlessly into the mobile application, ensuring a user-friendly and cohesive experience.
Participated in comprehensive field tests to gain firsthand insights into the daily usage patterns of both installers and homeowners.
Utilised user feedback and observations to inform the design process, ensuring that the EV charger user interface met the specific needs and preferences of each user type.
Schneider Electric’s smart home mobile application had grew to a size where it had the capability to have other 50 different devices. This included their own devices but also third-party devices. Users were struggling to find their specific device due to poor UX and an overcrowded device list screen.
A pain point with the existing product was that users could only add a partner or third-party device through the settings. This was a legacy decision, which needed to be improved.
A further pain point with the existing product was that as the app and business grew larger, more devices had been added. However, they were not organised and managed in the best way. It was also learnt that customers sometimes struggled to find their device.
The research team and I put together a plan in order to gain understanding of three key questions:
Competitor research was a key part of the Schneider design process, below shows how other market leaders manage adding multiple devices, this includes third-party ones also.
Schneider had a very strict Design System and it was a key part of design thinking and process in order to make sure designs were consistent across the app and with other designers. Below shows how this was integrated as part of this case study.
Below is the final UX and UI which was delivered for this project. The three key pain points from the research have been highlighted and improved.
The final step is being able to show the learning from this project. Part of the learning was done during the research process and partly done after the design was complete and being able to user test the finished designs on actual users.
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